Privacy Policy

Introduction

This Privacy Policy ("Policy") explains how 4EverMomentum LLC ("4EverMomentum," "we," "us," "our") collects, uses, discloses, and safeguards personal information in connection with the website at https://www.4evermomentum.com (the "Site") and the customer portal at https://customerportal.4evermomentum.com (the "Portal"). The Site and Portal are collectively referred to as the "Services."

By accessing or using any part of the Services, you consent to this Policy.

1. Categories of Information Collected

From the Site:

• Identifiers: name, email address, telephone number.
• Transport & Vehicle Data: pickup/delivery locations or ZIPs, vehicle details, VINs, operability, and related instructions.
• Internet/Technical Data: IP address, device and browser type, pages viewed, and usage metrics gathered via cookies, analytics, and tracking technologies.

From the Portal (in addition to the above):

• Account Information: company name, contact name, email address, phone number, business address, account type (e.g., dealer, auction, rental, broker), and website URL.
• Authentication Data: encrypted password, multi-factor authentication preferences, and recovery codes. Passwords are stored using industry-standard one-way hashing and are never stored in plain text.
• Order & Shipment Data: vehicle details, VINs, pickup and delivery addresses, special instructions, pricing, order status, and related documents.
• Security & Access Logs: login timestamps, IP addresses associated with login attempts, failed authentication records, and session identifiers. This data is used solely for account security, fraud prevention, and abuse detection.

2. Purposes of Use

We process personal information to:

• Provide quotes, process orders, and deliver transportation services
• Create, manage, and authenticate Portal accounts
• Coordinate pickup and delivery with carriers
• Manage customer relationships and communications
• Send transactional notifications (order confirmations, status updates, dispatch and delivery alerts)
• Detect and prevent fraud, unauthorized access, and abuse
• Perform analytics, security monitoring, debugging, and service improvement
• Comply with legal obligations

3. Disclosures of Information

We disclose personal information to:

• Carriers, drivers, and logistics partners to fulfill transportation services
• Service providers (e.g., hosting, email delivery, analytics, error monitoring) under appropriate agreements
• Governmental authorities where required by law

We do not sell personal information.

4. Cookies & Tracking

We use cookies, pixels, and similar technologies for functionality and analytics. The Portal uses session cookies and authentication tokens that are essential for account access and security. You may manage non-essential cookies through your browser settings. Some features may not function without cookies.

5. Data Isolation

Portal accounts are logically isolated. Each customer can only access their own orders, documents, and account information. Administrative access is restricted to authorized 4EverMomentum personnel.

6. Data Retention

We retain personal information as necessary for the purposes stated herein, consistent with legal, tax, and operational requirements. Account data is retained for the duration of the account relationship and for a reasonable period thereafter. Security logs (login attempts, IP records) are retained for up to 90 days unless required longer for an active investigation.

7. Security

We employ commercially reasonable administrative, technical, and physical safeguards to protect your information, including encrypted data transmission (TLS/SSL), hashed password storage, rate-limited authentication, and multi-factor authentication options. No method of transmission or storage is completely secure.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the address below. Portal users may update their account information directly through the Portal. Account deletion requests will be processed within 30 days, subject to any legal retention obligations.

9. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect their personal information.

10. Changes to This Policy

We may modify this Policy at any time by posting the revised version with an updated effective date. Continued use of the Services signifies acceptance of any changes. For Portal users, material changes may also be communicated via email or in-app notification.

11. Contact

For questions or requests regarding this Policy or your data rights, contact us at Dispatch@4EverMomentum.com.